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Frequently asked questions

I get an error message when I click ‘Continue’

This may be because the page has not fully loaded or has been open too long. Try refreshing the page to continue.

I am abroad and cannot begin the intervention

The entire website should be accessible abroad. Is that not the case? Try refreshing the page to begin the intervention.

I get the error message ‘Page not found’

The page you are trying to access may have been moved. Try again by refreshing the page.

Which browser do I need to do the intervention?

Check that you are using the most recent version of your browser and update it if necessary. That will make your experience of the site much smoother.

I have followed this advice but it has not resolved the problem

Please email info@ally.institute with the following information: a screenshot of the error message, the URL of the page, and the device and browser you are using. We will try to resolve the problem as quickly as possible.